Parts Policy

Warranty
Parts supplied by TROFF Medical are used, field-tested parts, and are warranted for 60 days, from the date of shipment, unless otherwise specified. In the unlikely event of the failure of a part, the failed part may be returned for replacement or (if no replacement part is available) credit. The defective part must be returned within 15 days of written return authorization being issued. Failure to return within 15 days will result in additional billing charges. Our Return Authorization Form must accompany any part(s) being returned.

DOA Policy
We must be notified within 3 business days of the part’s shipping date to claim a DOA. The DOA part must be returned within 15 days of notification. Failure to return the part within 15 days will result in additional and appropriate billing charges.

Exchanges
If items are sold on an “Exchange” basis, the exchange part must be returned within 15 days from the date of shipment from our warehouse. Failure to return a like or repairable item within 30 days from date of shipment will result in billing of non-exchange price of an additional 25% or as quoted.

Returns

Unopened Parts: Unopened parts (purchased but not used) may be returned, with our written authorization, for credit within 30 days. All unopened returned parts are subject to a 20% restocking fee. Our Return Authorization Form must accompany any part(s) being returned.

Opened Parts: Opened parts may be returned, with our written authorization, for credit within 30 days. Opened parts will be inspected and tested before credit is issued. All opened parts are subject to a 30% restocking fee. Our Return Authorization Form must accompany any part(s) being returned.

Any parts returned without proper authorization and/or any parts returned after 30 days will not be accepted for credit.